Synergy’s Dedication To Partnership Extends Beyond Project and Resource Delivery
Synergy Accommodates Invoicing Needs of Client with New Billing Process
June 5, 2012 – (Bingham Farms, MI) -- Since 2006, Synergy Computer Solutions, Inc. (“Synergy”) has been providing a wide variety of services, solutions and resources to one of the world’s largest Pharmaceutical Companies, which has become an extremely valued client. Work performed at the client’s headquarters just north of Chicago gives Synergy the opportunity to contribute to exciting, world-class technology projects, and really make a difference in helping the company maintain its competitive edge and fulfill its mission.
The $30 billion, Fortune 100 company has 90,000 employees worldwide, and is devoted to discovering new medicines, new technologies and new ways to manage health.
Synergy has managed some of the company’s most ambitious re-engineering projects by providing full project teams and consultants with hard-to-find skills. The company has been very pleased with Synergy’s high level of expertise and service, and, in fact, presented Synergy with its “Supplier of the Year Award” in 2011.
But even the best of relationships hit snags from time to time. Such was the case last year when there was a significant invoice discrepancy. The amount billed to the client for one resource was not the amount the client expected. Synergy realized that the business relationship and the client’s satisfaction were of highest importance, so Synergy honored the client’s view of the situation, and followed up by making changes to its invoicing process to ensure that there are no billing surprises in the future.
Synergy implemented a new system where checks and balances are made weekly to account for all billable time by entering time data submitted by its hourly employees at client sites, into its time tracker application. The application flags missing or incorrect entries which are immediately reported to various managers for resolution. Invoices are then printed, matched and verified, and finally mailed or sent electronically, depending on the client’s preference. By the time the final bill is sent to the client, any problems have already been addressed, and the amount has been agreed upon by all parties.
The verification process for the invoicing cycle is performed prior to invoicing by checking to make sure the client has been invoiced for all prior periods and that a period is not being duplicated. All invoicing is done by a specific billing clerk that has been assigned to that client. The clerk understands all requirements and makes certain that invoicing is done within the period agreed upon. The clerk also helps resolve issues in the payment process before they occur.
Finally, auditing of all invoices is performed regularly by the Office Manager or Accounting Manager to ensure accuracy. The new process has been very successful and Synergy has rolled out the process to its other clients. Synergy is dedicated to doing whatever is necessary to maintain strong client relationships, accommodate all needs of its clients, and deliver exemplary services in all areas.
MORE ABOUT SYNERGY….
Synergy Computer Solutions, Inc. (“Synergy”), is a Certified Minority Business Enterprise providing expertise in Information Technology Consulting, Outsourced Solutions, and Strategic Staffing. Since 1995, Synergy has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe. Synergy’s solutions are designed to address challenges and goals specific to each client by bringing the business and technical expertise needed to minimize risk and implement world class solutions for success.