| Synergy Provides Consulting Expertise to Power Healthcare Insurance Industry’s Health Plan Administration Software |
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| March 1, 2011 (Bingham Farms, MI) --- Today more than ever, the healthcare industry faces the challenge of funding, accentuated by pressure to support critical modernization initiatives. Healthcare Delivery Organizations are wrestling with the challenges of deploying complex clinical applications with tighter budgets. |
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| In the face of the industry’s many challenges, along with unprecedented changes and growth, a few consulting firms have stepped up to provide business and information technology expertise to facilitate transformation and position their healthcare industry clients for continued success. |
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| Synergy Computer Solutions is a business and information technology consulting firm that is making its mark in the healthcare industry. Synergy’s healthcare clients include hospitals, manufacturers, pharmaceutical laboratories, insurers, and management software providers. |
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| In 2001, Synergy began providing services for a company that had developed a software solution and delivery system for healthcare insurers that enabled payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for consumers. |
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| The client company delivers proprietary and third-party software addressing core administration, care and network services. Their solutions can be delivered on a licensed or hosted basis, with provisions for e-business applications, consulting services, and business transaction services such as claims, billing, and enrollment processing. |
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| Synergy provides the company and its clients with applications development and customization support, as well as technical support at the company’s data centers and client sites. |
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| Synergy’s support ensures cost efficiencies for maintaining the company’s service level agreements with their clients. |
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| According to Jeff Petrusha, Synergy’s Vice President, “Our onsite and offsite teams are thoroughly trained in our client’s products to ensure that the software is smoothly integrated with existing systems, clients are getting maximum functionality, and custom upgrades are expertly executed.” |
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| Synergy’s offsite team, located in Hyderabad, India, is particularly adept at quick turn-arounds when customizing the software. The client company’s Team Lead Systems Engineer, expressed his surprise at the service level provided by Synergy, “Things are going great with the Synergy team. Not too long ago the offshore team was able to turn around an environment build that was a surprise for all of us in a short amount of time.” |
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| The client company and their customers benefit from the requirement that Synergy consultants possess a good balance of functional and technical skills, as well as healthcare industry experience in workflow and payment functions. |
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| Synergy has provided full functional and technical support in all areas addressed by the software including core benefits administration, payer solutions, care management, sales automation and support, Medicare and Medicaid compliance, member services, provider services and employer services. Synergy consultants can provide business analysis and modeling, as well as data conversion, software development and upgrades, custom extensions and interface development, BI and reporting solutions, production support and user training. |
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| The client’s QA manager at its Data Center commented “The company [Synergy] is still supporting us very well and in fact, helping us through a couple of high profile situations lately within the code review world. ….Two of our largest customers had upgrades recently and there was a lot of custom code. I would like to pass along my thanks to the team for the job that they did, helping us in the face of adversity.” |
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| Founded in 1995, Synergy has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe. Synergy solutions are designed to address challenges and goals specific to each client. No matter what the challenge, Synergy is dedicated to empowering its clients to strategically leverage information technology and rise above the competition. |
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