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Synergy Provides Technology Solution to Colorado-based Fire and Rescue Authority for Vital Training Tasks
-Microsoft and K2 workflow solution from Synergy enables Fire and Rescue Authority to provide training to employees-
May 17, 2012 – (Bingham Farms, MI) -- We all know that the real heroes in our society are the folks who put their lives on the line to protect us from harm and rescue us from peril. So, when Colorado’s South Metro Fire & Rescue Authority (“South Metro”) called on us to automate the training approval process for their employees, Synergy Computer Solutions, Inc. (”Synergy”) jumped at the chance to support this organization of brave men and women.
South Metro needed a system that would allow employees requesting training to quickly and efficiently receive the necessary approvals required and get registered. Previously, the organization had been managing this task using a paper-based process that was slow and inefficient.
Synergy worked with South Metro to fully document its process needs, then developed and delivered an automated system that reduced the time-frame of the tasks from 10 days to 1 day. Using K2 blackpoint and Microsoft SharePoint, Synergy developed a solution that encompassed all aspects of the training request and registration process which included three layers of approvers, several different forms, training costs and travel accommodations. Synergy also provided a complete and thorough review of the organization’s current technical environment and provided recommendations for improvement.
The system is now fully functional and handles an average of 40 requests & registrations for training per week. All requirements are satisfied and employees are getting excellent service for the training they need to be at their best.
About
Synergy Computer Solutions, Inc:
Synergy Computer Solutions, Inc., (“Synergy”) is a certified Minority Business Enterprise providing expertise in information technology consulting, outsourced solutions, and strategic staffing.
Since 1995, Synergy has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe.
Synergy’s solutions are designed to address challenges and goals specific to each client by bringing the business and technical expertise needed to minimize risk and implement world class solutions for success.
About
South Metro Fire Rescue Authority:
South Metro Fire Rescue Authority is a fire and rescue organization that serves an area of approximately 176 square miles in portions of Douglas and Arapahoe Counties, in Colorado. Protection is provided by nearly 400 members to more than 198,000 citizens. The organization’s mission is ‘to partner with our communities to provide the best protection of lives and property while wisely managing resources.”
The organizations’ Training Bureau has a mission to “provide timely and meaningful knowledge, skills and abilities for today’s fires and tomorrow’s fire service.” The Bureau states: “It is our goal to be collaborative, consistent, consultative, customer service driven and cutting edge. We believe that our firefighters should be well trained and have the ability to test skills on a regular basis. Our Training Facility and Programs provide us that opportunity.”
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