Synergy’s System and Network Administrators Support Global Needs of Automobile Manufacturing Giant

August 22, 2011 – (Bingham Farms, MI) -- Synergy Computer Solutions (“Synergy”) has been providing information technology consulting services and resources to one of the world’s largest and most innovative automobile manufacturing companies, which is headquartered in the Detroit area.

One of the “Big Three” U.S. auto makers, the company has a long history of innovation dating back to 1925. Its industry innovations include the first shock absorbers, the first V-8 engine, the first fully automatic transmission, and the first power-steering equipped automobile.

Since 1995, Synergy, an I.T. Services Company, has delivered project support and application development services to the company in many areas such as HR, digital asset management and dealership management.

Synergy has also provided extensive Systems and Network Administration support to the company, in the following areas:

UNIX Administration

	Installation of Sun & IBM servers
	Upgrade of OS and application patches to current level
	Copy data and test alternate boot disk
	Installation of UDB server & client; creation of UBD instances
	Creation of DNS entries for new systems
	Assistance in WebSphere installation
	Installation of Vertitas File Systems, configuration of disk groups and volumes
	Implementaion persistent binding on UNIX servers for EMC Symmetrix, configuration of EMC disks
	Upgrade of Firmware, Fcode for Fibre channel cards
	Migration of servers from existing EMC frames to new EMC frames
	Coordination with the network group to make new servers available on network
	Coordination with vendors to troubleshoot and solve hardware issues

AIX Administration

	Installation & customization of AIX stand alone, SP frame nodes, LPAR partition servers with 5.1 & 5.2
	Installation of UDB EEE, UDB Client ,WebSphere 5.x, ECC, MQSeries, Cognos, IBM HTTP Server 1.3.19.4, HP Openview on AIX 5.1
	Involving with third level support team to resolve some performance issues on production boxes.
	Doing the upgrades of AIX boxes from 4.3 to 5.1.
	Upgrades of EMC powerpath, ODM, Microcode (HBA) levels on both AIX 4.3.3 and AIX 5.1 boxes
	Doing the migrations of AIX servers from old EMC disks to new EMC. (SRDF migration).
	Completed a SP frame-to-frame, server-to-server migration.
	Involved in a SP based host-to-host migration.
	Installation and configuration of HACMP 4.4.1 for 2 node cascading, rotating clusters.
	Configured NIM Master, client machines for Network installations.
	Installed Teamquest software for performance monitoring on AIX 5.1
	Upgraded AIX old boxes from 32-bit kernel to 64-bit kernel.
	Involved with network team to resolve network based problems.

NT System Installation & Administration

	Level 3 Support on 210 Plus Windows NT/2000/2003
	Installation of servers across multiple NAFTA locations
	Benchmarking, certification and customization of servers to corporate standard on Compaq/HP and IBM Hardware Platforms for Microsoft & Linux Server Products
	Configuration for cluster services on NT/2000 Servers (H/W Compaq/HP Proliant, Dell Poweredge , IBM E, X series servers)
	Certification of storage systems including EMC, Xiotech, Compaq & Hitachi
	Design of cluster, IP load balancing, and Compaq/HP standby recovery solutions to internal customers
	Support of several Windows NT terminal servers 4.0, Windows 2000 servers and advanced servers with terminal services enabled for application mode
	Development of enterprise management strategies
	Development of support/administration documentation to Level II support personnel
	Administration of Red Hat and Suse Linux on HP/IBM hardware
	Certification of Linux server platform
	Development of Tivoli to HP Open View migration
	Evaluation of Blade server technology
	Development of server support documentation for Linux server platform
	Certification of Windows 2003 server products
	Development of server support documentation for Windows 2003 server platform

Server Administration & Upgrades

	Coordination of activities for all DCX server customizations (multiple platforms) and production support requests (upgrades / patches / software loads / etc.)
	Management of activities of 13 Senior Team Members: System Administrators & Server Customization Team.
	Coordination of Level 2 & 3 IT production support, application support and planning
	Review of current processes and procedures in order to identify areas needing improvement
	Identification and implementation of new processes to promote cost savings
	Management of gathering and analyzing data associated with installation and customization
	Maintenance and distribution of Division Manager reports and graphs
	Maintenance and distribution of multiple server customization status reports and graphs
	Loading of CDs, plugs in network and SAN cables as needed
	Maintenance of SAN and server documentation by platform within NAFTA db
	Management of documents supplier personnel issues
	Maintenance of confidential data
	Support of all Veritas requests
	Support of data center facilities - Cabinet Assignment Requests / Power Requests

Solaris Support - Level 3

Environment:

1200 SUN servers, SAN, sun cluster, Solaris, Sybase, IBM Websphere, Apache, UDB, MQ series, Exceed, Veritas Volume Manager, Solstice Suite, Lotus Notes

	Problem analysis, trouble shooting, resolution and documentation
	On-call support for UNIX with hot pagers - depending on severity levels taking appropriate actions, joining the bridge, if any, and working with other groups to fix the issues and reducing the downtime.
	Fine tuning the kernel parameters for Sybase/UDB applications
	Installation, configuration and support for Websphere, Interwoven and other third party software
	User management, security management, resource management, performance tuning and analysis of sar,vmstat, iostat, netstat and prstat and other UNIX tools
	Management of issues with vendors and product support groups
	Analysis of new products, technological improvements that would benefit the client’s business
	Participation in technical discussions with work groups
	Control of patch adding or removing and trouble shooting
	Configuration of DNS, trouble shooting the issues of DNS issues and network issues

The client company’s Virtual Fleet Manager recently complimented Synergy on its consistent delivery of I.T. talent, “Synergy has always been quick to respond and provide excellent candidates for a variety of skill sets that we requested including Project Management, Business Analysis, and Technical Support. We have always been pleased with the performance of the personnel supplied by Synergy.”

Synergy Computer Solutions, Inc., (“Synergy”) is a certified Minority Business Enterprise providing expertise in information technology consulting, outsourced solutions, and strategic staffing.

Since 1995, Synergy has been providing quality professional services to address diverse business challenges facing organizations throughout the United States and across the globe. Synergy's solutions are designed to address challenges and goals specific to each client by bringing the business and technical expertise needed to minimize risk and implement world class solutions for success.