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| India has emerged as the top outsourcing destination amongst IT nations around the world. Offshore outsourcing is now a proven model, which is being unitized by an increasing number of organizations, large and small. Offshore outsourcing benefits customers in the following ways. |
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Delivering projects on time, at a lower cost |
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Allowing the customer to concentrate on core business functions while off-loading non-core business activity |
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By reducing operating and overhead costs while freeing up resources |
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By getting the best quality services, product and people |
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By timely access to highly qualified technical talent |
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Achieving faster time to market and accelerated delivery |
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Having the ability to significantly expand the organization's software development capacity at a reduced cost |
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Synergy established its off-shore development center (ODC) in 2003. The addition of the Hyderabad center was a direct result of growth within the health care and manufacturing business lines. Since 2003 we have added customers in the Energy, Automotive and Pharmaceuticals industries.
Synergy's ODC achieved ISO 9001:2000 certification from the International Organization for Standardization (ISO), the world's largest network of national standards institutes from 156 countries. Charged with delivering globally relevant and recognized standards, ISO approval ensures that Synergy has the necessary controls, processes, systems, measurements and continuous improvement initiatives in place to
provide
products and services of the highest quality.
ODC successes include: |
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Facets is an enterprise-wide core administration solution for all commercial, specialty, consumer-directed, Managed Medicaid and Medicare Advantage healthcare organizations. Synergy's on-shore and off-shore teams assist hosted and licensed Facets customers implement, upgrade and support Facets.
Synergy expertise with this product, its many versions and its complex data structure has evolved with the proven experience of our technical and configuration talent in the U.S. and in India.
Technical leaders have more then 8 years of experience implementing and supporting the Facets Enterprise application
Technical Leads, analyst and developers have a minimum of 4 years experience working with Facets
Project teams and individual resources have helped Health Plans, both large and small implement and support the product
Technical resources are experts in development and implementation of client specific custom extensions, interfaces, extracts and application development.
Configuration specialist possess more that 10 years of business process and Facets functionality experience.
If you're looking for a reliable partner with on-shore and off-shore Facets experience, Synergy is the right company. Please contact us at
sales@synergycom.com. |
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| Unified Enrollment Process (UEP) is a custom application developed by Synergy's on-shore and off-shore teams. Membership data comes in various formats. Synergy's custom process automates and consolidates the input process, and feeds data directly into the healthplans healthcare administration system. UEP provides a cost effective solution that minimizes manual intervention. Some of the key benefits of UEP are: |
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Cost effective automated solution |
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HIPAA compliant |
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Flexible in the configuration to accept a wide variety of inputs;
EDI
834, text files and others |
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Utilizes off-the-shelf Microsoft products |
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Highly user-friendly interface |
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Demands little or no maintenance |
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Provides high Return-On-Investment [ROI] |
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Facets Crystal Report Solution - is a turn key package of 250 reports used by Facets to provide customers with various displays of data. The package provided by Synergy has been developed using Crystal rather than the existing RUBI technology. The creation of the Crystal package addresses several customer concerns; the need for a more robust state of the art reporting platform compared to MS Access, enterprise wide reporting, ease of adding custom reports with minimal effort, performance, user friendliness and higher ROI.
Modules currently supported by Synergy's Crystal Report package include: |
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Accounting |
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Billing |
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Capitation/Risk |
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Claims - Clinical Editing |
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Claims - Electronic Adjudication |
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Claims |
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Case Management |
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Commission |
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Claims - Pre-Priced |
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Customer Service |
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EDI |
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Medicare/Medicaid |
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Member |
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Plan |
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Provider |
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System |
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Utilization Management |
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Miscellaneous |
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On-shore/off-shore solution to handle multiple projects at the same time - Synergy's ODC launched a new initiative recently with a leading solar panel manufacture to provide Program/Project based consulting. Synergy's on-shore team is on-site working with the customers IT leadership to analyze, recommend, and provide economical solutions that will enable the customer to consolidate its current IT platforms. Triggered by a statement of work, Synergy off-shore team augments the staff to handle multiple projects addressing the needs of the consolidation effort.
For more information on how Synergy can be your strategic partner please contact sales@synergycom.com |
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| Synergy's Project Management: Some Principles |
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| The overall process of project management can be viewed as five overlapping, related processes - Initiating, Planning, Executing, Controlling and Closing. Each of these processes is summarized below. |
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Gather requirements and detail specification |
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Take the lead in reviewing the requirements document jointly with the offshore team. |
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| The purpose of the Initiating Process is to formally recognize a new project exists, authorize the project to proceed onto the next step, and link the project to any ongoing work. It begins with the identification, screening and selection of ideas that provide value to the clients and maximize return on corporate investment. |
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Develop a formal design specification jointly. |
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Ensure appropriate offshore team |
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Ensure permanent onsite presence is in place - for effective integration with customer's team |
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| In the Planning Process, the purpose is to determine more specifically what needs to be done, how the objectives will be met, who will be involved in the solution, when it will be implemented, and how much it will cost. |
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Ensure design is executed by the offshore team |
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Ensure FAD (Functional Analysis and Design Document), containing HLD (High Level Design) and LLD (Low Level Design), is published to the team before execution |
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The Executing Process concentrates on coordinating people and other resources to carry out the plan. That is, it is the execution of the project to deliver the products specified. Final client sign-off is the primary exit criteria of this process. |
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Follow a structured and formal process for reviewing, modifying and approving all end products |
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Use standardized templates and documents |
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Clearly define KPI (Key Performance Indictors) measurement, reporting and tracking mechanisms |
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| Although Controlling occurs during every process with the use of Go / No-Go decisions and formal approvals of project documentation such as the Project Charter and Project Plan, the majority of Controlling occurs in concert with Executing. Controlling ensures that the project objectives are met through the regular monitoring and measuring of progress during Executing. Variances from the plan are identified, analyzed and
corrected. In some cases, corrective action may require a return to the Planning Process. |
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The purpose of the Closing Process is to close project records, document lessons learned, and ensures that the efforts of project team members are properly acknowledged before their release from the project.
Project management processes are not individual, one-time events. They are interactive and overlapping and occur at varying levels of effort throughout the project. Activities in one phase may begin before another phase is complete as depicted in the following diagram. |
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Relationship of Project Management to Other Processes
Other activities, such as project governance, quality control, financial approval, supplier management and executive reviews are ongoing and occur during every project phase.
This methodology addresses management of the project, not the life cycle of the product development effort. At Synergy IT, most projects will follow the Information Technology Development Process (ITDP) to achieve their technical objectives. Keep in mind there may be other life cycles for other types of projects. Those in the engineering departments will follow a product development lifecycle appropriate for their projects.
A typical system development lifecycle (SDLC) guides the technical work of transforming business unit requirements into products and services. The project manager, using the Synergy PM Handbook, exercises overall management and direction of the work, which proceeds in accordance with ITDP. As shown in the diagram below, most of the system development effort takes place in the Executing Phase of the project management methodology.
The ITDP also includes several iterative phases. Results from testing activities might require the re-initiation of some analysis and/or development activities. The IT Project Managers at Synergy recognize that this will probably occur and account for it in project planning.
Project governance is concerned with accountability and responsibilities. An effective structure ensures that the proper interfaces occur. It provides the project approving and monitoring authorities with the information they need to support the project through continued funding and resources. These authorities may be the same or different people, depending upon the stratification of the project. |
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| At Synergy we focus on delivering value-driven and cost-effective software products and services worldwide. We are committed to enhance customer satisfaction by: |
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Using the right technology and providing the business solutions that improve productivity |
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Adopting the best practices and continually improving the organization's performance by harnessing human resources and skills |
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| Process and Workflow elements |
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